Del Mar Convalescent Hospital
Making the difficult decision to send our mom to a convalescent home for care and recovery after her procedure was not easy due to all the negative stories we’ve seen on the news/ social media. But our experience with Del Mar Convalescent Hosptial has been not but positive. Their team of professional nurses and caregivers are compassionate, kind, caring, and love what they do. They treat their residences with humanity and respect.
While we are still in a pandemic, they ensure their residences stay connected to their families and we are able to make appointments for outdoor visit. Megan, Emily, and Eric along with their team has been a blessing in my mom’s recovery. Their rehabilitation team creates individuals programs based on the needs of their residences. Per our mom: “the food here is pretty good!” It gives us Comfort in know that she is in good hands. It shows when we see the lively Spirit within her coming back during our visits and calls. Should you ever have to make the difficult decision/the need to sending a loved one to a care facility, I highly recommend Del Mar Convalescent Hosptial because they sincerely care!
The pandemic has impacted so many people this year. Unable to make visits and give hugs/kisses in person-it’s been difficult needlessly to say. My grams has been at Del Mar Convalescent and has been through a lot in her lifetime, she is definitely a tough cookie. If anyone will make it through this she definitely will. We want take this opportunity to thank the staff for their dedication to their work and helping care for our grams.
A special shout out to Activity Director, Elizabeth for treating our grams like her own family. Always making sure our grams can FaceTime her loved ones and even making a holiday card to send to our family. Thank you so much! We can’t wait for all of this to be over. In the meantime, continue to do all that you do. We are so forever grateful! Stay safe.
Friendly Staff and Facility is Clean.
Having a family member in a convalescent home is never easy. It’s always a stressful situation that’s not made any easier when you hear of the horror stories of some of these places. When my dad took a fall this past month my sister and I were very concerned about his transition from the hospital to a convalescent home. Before we even had a chance to reach out to the ones around us, their administrator Chab called me to give me a full run down of their facility. No other facility that the hospital reached out to ever called me. I still did my research but ultimately decided to go with Del Mar due to the high reviews, small size, and Chab taking the due diligence out of his day to reach out.
Upon arrival, we were pleasantly surprised of how the facility is maintained. I agree with some of the other reviewers that this place does NOT have the distinguished smell that other facilities have. The staff are all super friendly but what made every step so seamless was that their administrator planned ahead. Chab called me days in advance to let me know about any scheduled doctors appointments and time of transportation. I would literally walk in on the day of his doctors appointment, be handed an envelope of all his records (with appointment time, transportation time, and return time written on the envelope) and be ready to head to his appointment. When returning, I would hand him or the nurses the doctor’s followup orders and they took care of it right away. Although being in a care facility is never easy, the staff here has made it as stress free as it can be.
My grandmother was recently admitted to a hospital for a fall and internal bleeding of the head . She was transfer to Del Mar Convalescence Hospital. On the day of the transfer I had to go on a trip. My parent were there for the transfer and they didn’t speak any English but thanks to the social worker Emily for helping my parent and grandmother out in translating and going through all paper work and procedures that had to be done. All the staff was really wonderful and really welcoming. They treated my grandmother like family. The CNA were really helpful and loving. They helped her when ever my grandma pressed the call light and responded pretty quickly. The RN and LVN gave her her Medicine on time. She enjoyed the Activities they had there like group exercise, bingo, mahjong, coffee social and chatting with other elders. Kitchen did a wonderful job in giving her what she need to eat and if she didn’t like some certain type of food, they would give her another choice for substitute. And lastly therapy was amazing with her. They made exercise fun and interesting. They helped her at her pace that she’s at and helped her gain her strength back.
Why Del Mar Convalescent Hospital?
Our mission is to inspire hope with our residents, team and guests through fantastic health outcomes and genuine hospitality.
S - Succeed as a team - We give the best care when we work together.
M - Memorable experience - We provide high-quality care that delights.
I - Integrity always - Even when it's hard, we do the right thing.
L - Love - We love our work, our residents and our team.
E - Everyone engaged - We all step up and take initiative.
1 - We are team players. Together, we set and achieve high goals and celebrate our successes.
2 - We take pride in creating and maintaining a clean and attractive environment and demonstrate our professionalism in how we speak, act and dress.
3 - We maintain safe work practices that protect our guests and each other from unnecessary harm.
4 - We view failures as opportunities to quickly learn and improve.
5 - We promote ongoing training and development of our team members.
RESIDENTS & GUESTS
6 - Everyone we interact with is our "guest."
7 - We go above and beyond to delight our guests and fellow team members.
8 - We listen to our guests and follow our communication etiquette. Two ears and one mouth. Use them proportionally.
9 - We strive to contribute to the long-term health and well-being of our residents.